CUSTOMER STORY
Aragen Life Sciences
Advancing lab operations to advance human health.
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Industry
CRO/CMO
Size
80 Employees
Location
Morgan Hill, CA
Challenge
- Scaling up a complicated purchasing process to over 20 individual supplier orders a day.
- Collecting and managing accurate supply requests from nine departments using various methods including spreadsheets and emails.
Solution
- Simplified process for evaluating supply prices and alternatives with the Quartzy Effortless Quotes tool.
- Consolidated and organized all lab supply orders and communications into one place with Quartzy’s Request feature.
Outcome
- Thousands of dollars saved on lab supplies.
- Eliminated errors when purchasing alternative supplies.
- Streamlined multi-lab communications.
The Purchasing Officer at a contact research organization in Morgan Hill, CA was placing 20 or more orders for nine departments on a typical day. Her daily routine posed several challenges, to which she was seeking efficient solutions.
Until implementing Quartzy, the company’s purchasing officer relied upon traditional methods—including Excel spreadsheets and memory—to track her activities. Lab members made various requests via different mechanisms, such as stopping by her office, shooting off emails, or even faxing their wishes. Of course, as the laboratory staff members are very busy, these requests often omitted information, which might result in delays or other errors.
In February, 2016, the company’s purchasing officer heard about Quartzy from the QB3 incubator. She had been researching ordering systems for some time, but most seemed expensive and complicated. The day she heard about Quartzy, she created an account and began to evaluate it. Shortly after - and convinced it would be of tremendous help - she pitched Quartzy to her supervisors as their primary lab management tool. Quartzy is online, so the company’s purchasing officer and her supervisors could easily access it from different locations, and at any time. The layout was easy for the lab to use, and allowed researchers to follow the ordering process, which meant they could more efficiently plan and execute their experiments without worrying if a certain reagent was in stock, ordered, or back-ordered.
In addition to improving efficiency and communication, Quartzy has helped Aragen save thousands of dollars through its Effortless Quotes feature.
Company Purchasing Officer
Once her supervisors approved Quartzy, the purchasing officer optimized her account to handle the unique needs within each department at Aragen. She set up separate lab groups for each department, and invited all the lab members to their respective groups, introducing one department at a time to Quartzy.
After a few months on Quartzy, the purchasing officer now has a quickly accessible order history, making it easy for everyone in the lab to check the status of their orders. Quartzy plays an invaluable role in streamlining her ordering process and, consequently, Aragen’s as a whole, making the entire organization more efficient.
In addition to improving efficiency and communication, Quartzy has helped Aragen save thousands of dollars through its Shop. Whenever someone places an order request, Quartzy searches for either the identical item or an equivalent product at a lower price. When Quartzy finds a favorable quote, the purchasing officer can accept the offer without ever having to worry about whether or not she’s getting a good price.
Quartzy’s easy-to-use platform and centralized order history have made it an essential tool for the purchasing officer, as well as her fellow scientists at Aragen.
Quartzy plays an invaluable role in streamlining the purchasing officers ordering process and, consequently, Aragen’s as a whole, making the entire organization more efficient.
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